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Silk Road Prints Limited Privacy Policy

Who We Are

At Silk Road Prints Limited, we have been making personalised printing easier for both domestic and commercial customers using the latest technologies in Manchester, United Kingdom for the past 3 years. This includes direct to garment printing, vinyl printing and embroidery. As fabric printing and embroidery specialists, we have made a name for ourselves in our local and surrounding area. With our proven track record and attention to detail, we have built a reputation for quality of the highest standards. Our goal has always been to meet and exceed the expectations of our customers and we believe no project is too big or too small for us, therefore we undertake all types of requests. From small domestic work to larger commercial projects, every job is carried out to the highest standards. 

We value our current and future customers greatly at our company and are committed to protecting their personal information and details they may provide to us. The below text will give you all the information you need on our current Privacy Policy - updated May 2022.

The Silk Road Prints Limited business address is 19 Alexandra Drive, Manchester, M19 2WW. We are a company registered in England and Wales under company number 12019882.

Contents

This Privacy Policy with give insight into how and why we collect personal details and analytic data through our website. The policy will also inform you of your rights and how long Silk Road Prints Limited will store your information after your consent to do so is granted. This page explains our Privacy Policy and does not explain the use of Cookies on our website. Please see our Cookie Policy for information in regards to this.

Silk Road Prints Limited gather and process your business and personal information as written in this notice and in accordance with relevant Data Protection Regulation and Law.

Personal Information

When do we collect your personal data?

Through our cookies and how you interact with our website, we collect personal information. This data is obtained when you:

- Place an order, this is information that allows us to accept and deliver your products and services successfully.

- Correspond with or contact us via phone call, email or other forms of messaging.

- Take part in any potential surveys or promotions for our company.

- Leave a review.

We also collect data when you interact with our social media via commenting, liking and sharing our posts.

Through some of these interactions, particularly any payments made through our site; we are able to gather personal information such as your name, address, contact details and financial information.

Why do we need this information?

We reserve the right to obtain this information in order to provide you with our services. Having this data allows us to:

- Process your order and payment.

- Provide a response to any questions and queries you may have raised.

- Send updates regarding an order or account status.

- Email and send you information directly about our business promotions and offers.

- Collect a personal transaction and purchase history for each customer.

- Deliver a product through sharing your address and name with a courier service.

We also collect this information as part of our legal obligation for business accounting and tax purposes.

Analytic Information

Data is also collected through Analytic data. These help us understand how you are engaging with our website. Analytic data considers how long individuals generally spend interacting with the website and how certain features are performing and being used. This data helps us to understand how well our site is running and if any areas require improvement.

Your Rights

You have the right to access and request details of personal information we may have regarding:

- What personal data we have about you.

- The purposes of retaining this information.

-The type of personal data concerned.

-The recipients to whom the data has/may be disclosed.

- How long we intend to store your personal data for.

We take our customers privacy very seriously at Silk Road Prints Limited and will never disclose, share or sell personal data without consent unless required by law. Your personal information will only be retained for the purposes in this privacy policy and for no longer than necessary. The consent you decide to give for promotional offers and marketing are free to be withdrawn at any time.

If you have concerns we may hold data that is incomplete and/or inaccurate about you, you have the right to contact us in regards to completing and/or correcting this information. We will aim to update these details quickly unless there is a valid reason for not doing so and you will be notified with our reason. You have the right to request erasure of your personal information in accordance with data protection laws.

However, if you contact us with a request to exercise the above rights, we may respond asking for verification of your identity before requests are accepted. This is to ensure that your personal details are protected and kept secure.

Not Providing Data

You are not obliged to give consent and provide your personal information to our company. Although if you decide not to we may not be able to provide some or all of our services. This is because we need personal information to successfully complete orders, take payment or speak to you directly regarding orders and enquires.

Contact Us

With any questions or feedback regarding our Privacy Policy, please do not hesitate to contact us directly.

Phone: 0161 249 3912

Email: [email protected]

Address: Silk Road Prints Limited, 19 Alexandra Drive, Manchester, M19 2WW